Domain Names
Q |
When I register a domain name who owns it? |
|
You. All domains that we register are registered in our client's names. |
Q |
Can I transfer my domain to you? Do you charge a fee? |
|
Yes. You can transfer your domain to Host It UK and no we do not charge a fee. |
Q |
Do you have any hidden charges? |
|
No. Our prices are genuine, the prices you see are the prices you pay |
Web Site Hosting
Q |
How do I transfer files to my web site? |
|
Files can be transferred to the web server using an FTP program (File Transfer Protocol), such as Cute FTP. Microsoft FrontPage users can 'publish' their sites to our server by using the built in publish facility. |
Q |
I have uploaded my files but I can't see my site. Why? |
|
2 possible reasons. The first is that you have uploaded your files to the user area of the site and not the main site area. When you FTP into the server, check to see if you are in the users directory, if you are then you need to go down 2 levels on the server until you see the following directory structure.
certs
logs
users
web
You must upload to this web directory..
The second reason is that you have not deleted our index.html file and your homepage is called something different. It is always recommended to name you homepage index.html.
|
Q |
How can I see my web site's statistics? |
|
Enter http://www.yourdomain/cpanel in your browser address line. Enter your username and password and your statistics will be displayed. |
Q |
What type of servers are you running? |
|
Our servers are powerful RedHat Linux servers all with Apache web server, which means they are very fast and very reliable. We aim to achieve in excess of 99% uptime or your money back. |
Q |
My perl/cgi script asks for the absolute path to my site, what is this? |
|
/home/sites/YOURDOMAIN/web
e.g. /home/sites/www.yourdomain.com/web |
FTP Issues
Q |
What is FTP? |
|
FTP stands for File Transfer Protocol. Its the method used to transfer files from one computer to another. |
Q |
What are my FTP settings? |
|
These are the settings that should be used:
Ftp host name: www.yourdomainname.co.uk < a> /> Username: username
Password: password
Default or remote directory: /web or /
|
Q |
What should I call my homepage? |
|
It is always recommended that you call your homepage index.html. This way your homepage will automatically be loaded when someone visits your web site. |
Pre Sales Information
Q |
Do Host It UK put adverts on my website? |
|
NO.We never place any adverts on any hosting packages. |
Q |
Do I get an email address with my hosting package? |
|
Yes. You are able to use any email address you wish, such as info@yourdomain.co.uk
|
Q |
Why are your services so reasonably priced? |
|
We are able to offer such great prices because our business runs very efficiently and the majority of our services run on advanced automated systems, which enable us to keep staff costs to a minimum. Using shared Datacentres also reduces overhead costs, so we can pass these savings on to you. |
Q |
Do you have any hidden charges? |
|
No. Our prices are genuine, the prices you see are the prices you pay |
CGI Support
Q |
Can I run CGI scripts on your servers? |
|
Yes. You can run most scripts written in Perl or C++ |
Q |
Where in my webspace do I install my CGI scripts? |
|
CGI scripts can be run from any directory. However, it is recommended that you create a main cgi-bin directory, for ease of management.
|
Q |
What is the path to sendmail? |
|
/usr/sbin/sendmail |
Q |
What scripts do you provide? |
|
A Form to Email Script - enables information that is entered into a form to be sent to an email address, a courtesy reply can also be sent to the customer/web user.
A Guestbook Script - enables people to log on, and enter information that is displayed on your web site.
Tell A Friend - This script enables visitors to email up to 10 friends about your web site.
Graphical Counter - Displays the number of visitors to that page in a graphical format. |
|
