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Do you place adverts on my web site? |
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If you are purchasing web space then the answer should be NO. Host It UK offers dedicated web space to the client according to the hosting plan purchased. |
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What is the cost of renewing my domain registrations? |
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Ideally the cost of renewing your domain name registration should be the same as for its initial purchase, but beware many hosting companies offer initial low fees and then charge greatly inflated fees upon renewal. Host It UK will only ever charge its published current rate whether it be a new or existing domain registration. |
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Who owns the domain name once it is registered? |
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The answer should be, YOU DO, as long as you have paid. Some hosting companies register it in their names yet on your behalf, Host It UK always registers domain names in the clients name. |
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Do you have any hidden charges? |
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There should be no hidden charges. See below - What to look out for and how to save money, to see what services you may be charged extra for. Host It UK have absolutely NO hidden charges. |
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Do you charge transfer fees? |
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At sometime in the future, you may want to transfer your domain and hosting to another company. Ideally, your existing host should not charge you for this, if they do it should be a small fee. Host It UK charges no fees for this facility. |
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What technical support is available for me? |
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As a bare minimum, your hosting company should provide you with email technical support. Host It UK offers fast comprehensive technical support via email which is both efficient and cost-effective. |
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Can I upgrade my hosting package at a later date? |
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You should be able to upgrade your service in the future, and unless, your service is up for renewal, this should be a percentage of the total price. Host It UK welcomes any upgrade to its services and will only charge its published 'percentage' fees. |
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How long will it take for my account to be set up? |
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If your account is not set up straightaway, then this should be done the same day for you. Host It UK guarantees new domain names are active within 24 hours, however this is based on a normal working day as we are reliant on other organisations that do not operate at weekends. |
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Do you offer a money back guarantee? |
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The answer to this is obviously YES, a good company should stand by its claims and endorse its products and services. Host It UK is proud of its service offering and offers a full 30-day money back guarantee. |
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Can you provide me with testimonials or references should I need them? |
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Your hosting company should be able to provide you with either or both of these requests. Host It UK will happily provide these upon request. |
Be careful, not all services when buying Web Hosting are free. Please read our tips below:
Our experience has shown that some additional services often attract extra costs. Here are a few areas you may want to look out for, these are typically additional features that may incur extra charges.
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Transfer Fees - If you want to transfer your custom away from your current host they may well charge you a fee |
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Email Forwarding - Sometimes if you get offered free email forwarding, then an advert or link will be placed on the email, to remove it you have to pay an annual fee |
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Web Forwarding - as email forwarding, the same applies |
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Change DNS or IPSTAG - If you want to modify either of these, you may sometimes be charged |
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Set Up Fees - When your account is initially set up, there may well be a fee to pay |
